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GovCast tells the personal stories of the government and industry leaders transforming the public sector, and the bits and pieces typically not covered by federal IT publications. We share the untold stories about how these influencers got to where they are, their passions in and outside of technology and the roadblocks they’ve conquered. You’ll find these stories are not always what you’d expect them to be.

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  2. Season 6 Episode 10 - Education Department Improves Customer Experience Through Digital Services

Season 6 Episode 10 - Education Department Improves Customer Experience Through Digital Services

May 24, 2023

Customer service continues to be a key focus for the Department of Education. As part of its Strategic Plan, the agency has fully executed the 21st Century Integrated Digital Experience Act to provide millions of customers with ease of access to digital services. Tune in to this special update from Education CIO Luis Lopez about the progress made on digital services and other IT and cybersecurity priorities, including the implementation of zero trust architecture.