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GovCast tells the personal stories of the government and industry leaders transforming the public sector, and the bits and pieces typically not covered by federal IT publications. We share the untold stories about how these influencers got to where they are, their passions in and outside of technology and the roadblocks they’ve conquered. You’ll find these stories are not always what you’d expect them to be.

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  2. Season 5 Episode 15 - VA CXO is Building Trust in Digital Services

Season 5 Episode 15 - VA CXO is Building Trust in Digital Services

Nov 23, 2022

The Department of Veterans Affairs is placing the veteran at the center of every digital service. With the expansion of benefits following the passage of the PACT Act and new tools like VA's Health and Benefits mobile application, customer experience plays a critical role in how veterans access their services. VA's Chief Experience Officer John Boerstler joins us to explain how his agency is listening to the veteran to develop successful digital services and build trust across the community VA serves.