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GovCast tells the personal stories of the government and industry leaders transforming the public sector, and the bits and pieces typically not covered by federal IT publications. We share the untold stories about how these influencers got to where they are, their passions in and outside of technology and the roadblocks they’ve conquered. You’ll find these stories are not always what you’d expect them to be.

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  2. Season 5 Episode 11 - Enhancing Customer Experience for Federal Student Aid

Season 5 Episode 11 - Enhancing Customer Experience for Federal Student Aid

Aug 25, 2022

From streamlining digital services to incorporating plain language, the Education Department’s Federal Student Aid (FSA) Office has been working to modernize processes and improve user experience for the 10 million students it serves every year. Margaret Glick, FSA CIO, dives into how her office is working with schools to enhance the aid process and strengthen cybersecurity practices.

To sign up and receive FSA’s new cybersecurity newsletter, listeners can email FSASchoolCyberSafety@ed.gov

Public service employees who work for a local, state, or federal government or work for certain non-profits, may qualify for special loan repayment waivers. For a limited time, student loan borrowers may be able to get credit for past payments that don’t qualify under the normal PSLF rules. These temporary changes expire on Oct. 31. For more information, visit StudentAid.gov/PSLFwaiver.