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GovCast, produced by GovCIO Media & Research, tells the personal stories of the government and industry leaders transforming the public sector, and the bits and pieces typically not covered by federal IT publications. We’ll share untold stories about how these influencers got to where they are, their passions in and outside of technology and the roadblocks they’ve conquered. You’ll find these stories are not always what you’d expect them to be.

Nov 18, 2021

With a massive IT transformation effort, the longest tax filing season in history and a series of pandemic relief payments, IRS CIO Nancy Sieger talks how the current tech climate is leading to the agency bringing improvements to the taxpayer experience. Sieger's role at the agency has evolved immensely, but she has an intricate understanding of the customer service experience roadmap that the agency's tech push is aiming to navigate. Nancy discusses how she came into the role, how she’s seen technology evolve and how upskilling is going to enable the workforce to push forth its modernization effort.