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GovCast, produced by GovCIO Media & Research, tells the personal stories of the government and industry leaders transforming the public sector, and the bits and pieces typically not covered by federal IT publications. We’ll share untold stories about how these influencers got to where they are, their passions in and outside of technology and the roadblocks they’ve conquered. You’ll find these stories are not always what you’d expect them to be.

Oct 14, 2021

The IRS is amid a huge technological modernization push, and leading its Office of Online Services is Executive Director Karen Howard. She brings a customer-centric approach to her leadership of various initiatives that are impacting the overall taxpayer experience. This includes the business transformation around technologies like digital chat, easy access to data and, of course, security of that data.